Terms of Service

1. This agreement

These Terms of Service (the “Terms”) govern your access to and use of Riskamy (the “Software”), together with this website and any evaluation, preview, documentation or assistance we provide alongside it.

By downloading, installing, previewing or using the Software, or by submitting an enquiry through this website, you agree to these Terms. If you are agreeing on behalf of a company or other organisation, you confirm that you have the authority to bind that organisation, and “you” means that organisation.

If you do not agree to these Terms, do not install or use the Software.

2. About the software

Riskamy is enterprise risk management software that you install and run on infrastructure you control — your own servers, your own private cloud, or an environment of your choosing. It is not a hosted service and we do not operate it for you.

This means, in plain terms:

• Your risk registers, assessments, incidents, evidence, documents and user accounts live on your systems, under your administration.
• We do not have access to your instance, your database or your data unless you deliberately give it to us — for example by sending us a sample file, or by inviting us into a screen-sharing session.
• You are responsible for hosting, networking, access control, backups, disaster recovery and the security of the environment the Software runs in.
• Any artificial-intelligence features work through an AI provider that you choose and configure. See section 8.

3. Previews and evaluation

We would rather you verified the Software before you paid for it. On request we will help you set up a preview instance so you can put your own register into it and see how it behaves.

• A preview is provided for your internal evaluation only, and we agree the scope and duration with you in writing before it starts.
• A preview is provided free of charge and strictly “as is”. Sections 9 and 10 apply to it in full.
• Continued use of the Software beyond the agreed evaluation requires a paid licence. Licence fees, the licence term and any agreed discount are set out in the order form or quotation we issue to you, which forms part of this agreement.
• If you do not proceed to a paid licence, you must stop using the Software and remove it from your environment at the end of the evaluation. Any data you put into the preview remains yours, and you are free to export it before you do.

4. Licence grant

Subject to these Terms and to payment of the applicable fees, we grant you a non-exclusive, non-transferable, non-sublicensable, revocable licence, for the term set out in your order form, to install and use the Software for your own internal business purposes.

Unless your order form says otherwise, that licence covers:

• Use by your employees, contractors and professional advisers acting on your behalf, who are bound by obligations no less protective than these Terms.
• As many named users, risks, registers, programs, controls, incidents and records as you need. We do not meter them.
• As many instances as you need, including separate instances for individual legal entities and subsidiaries within your group.
• Non-production instances for testing, staging, training and disaster recovery.

The Software is licensed, not sold. All rights we do not expressly grant are reserved.

5. What you may not do

You may not, and may not permit anyone else to:

• Copy, distribute, resell, rent, lease, sublicense or otherwise make the Software available to any third party outside your organisation.
• Offer the Software, or any material part of it, as a hosted or managed service to third parties.
• Reverse engineer, decompile or disassemble the Software, or attempt to derive its source code, except to the extent that applicable law expressly permits this despite this restriction.
• Remove, obscure or alter any copyright, trade mark or other proprietary notice in the Software.
• Use the Software in breach of any applicable law, or to store or process material you have no right to hold.
• Circumvent or interfere with any licence key, entitlement check or usage limit.
• Use the Software to build a competing product, or to carry out benchmarking for publication, without our prior written consent.

6. Intellectual property

The Software, this website, our documentation and the Riskamy name, logo and branding are owned by Riskamy and are protected by copyright, trade mark and other intellectual property laws. Nothing in these Terms transfers any ownership to you.

Your data is yours. The risk registers, assessments, control ratings, incidents, evidence, reports and any other content you create or upload in your instance remain your property. We claim no licence over them, and because the Software runs in your environment, we do not receive them in the ordinary course.

If you send us feedback, suggestions or feature requests, you agree we may use them to improve the Software without obligation or payment to you.

7. Support

What we will help you with, and how quickly, is set out in the order form or quotation applicable to your licence. Unless we have agreed something different in writing:

• We provide reasonable assistance with installation, upgrades, configuration and migration of an existing register, by email, during our normal business hours.
• We provide access to product documentation and to software updates released during your licence term.
• Support does not include work on your infrastructure, your network, your identity provider or your AI provider, and it does not include recovery of data lost because of a failure in your own environment.

8. Your data and your AI provider

The Software can use an AI model to draft summaries, briefings and suggested wording. You choose which provider that is, and you supply the credentials. You may use a commercial provider, a model running on your own hardware, or nothing at all.

• Your relationship with your AI provider is between you and them. Their terms, their pricing and their data-handling practices apply to anything the Software sends them, and you are responsible for satisfying yourself that those are acceptable for the data involved.
• We do not resell AI capacity, we do not take a margin on your usage, and we do not route your requests through our systems.
• If you configure no AI provider, or a model that runs entirely inside your network, nothing leaves your network.
• AI output is assistive. It drafts, chases and summarises. Risk ratings, approvals, treatment decisions and sign-offs remain the responsibility of the people in your organisation, and you should review AI-generated content before relying on it.

9. Third-party services

The Software can connect to systems you already run — for example your identity provider for single sign-on, your mail server for notifications, or an AI provider as described above. Those connections are optional, you configure them, and the relevant third party's own terms govern them. We are not responsible for the availability, security or conduct of any third-party service.

The Software includes open-source components. Those components are licensed to you under their own licence terms, which prevail over these Terms to the extent of any conflict. A list is available on request.

10. No warranty

To the fullest extent permitted by law, the Software, this website and any preview, evaluation or assistance are provided “as is” and “as available”, without warranty of any kind, whether express, implied or statutory, including any implied warranty of merchantability, fitness for a particular purpose, title or non-infringement.

We do not warrant that the Software will be uninterrupted or error-free, that it will meet your requirements, or that it will make your organisation compliant with any law, regulation or standard. Riskamy is a tool that helps you run a risk management program. It is not legal, regulatory, audit or financial advice, and it is not a substitute for professional judgement.

11. Limitation of liability

To the fullest extent permitted by law, neither party is liable to the other for any indirect, incidental, special, consequential or punitive damages, or for any loss of profit, revenue, goodwill, business opportunity, anticipated saving or data, however caused and on any theory of liability, even if that party was advised of the possibility.

To the fullest extent permitted by law, our total aggregate liability arising out of or in connection with these Terms, the Software, this website and anything we do or fail to do, whether in contract, tort (including negligence), statute or otherwise, will not exceed the greater of:

• the total fees you paid us for the Software in the twelve months immediately before the event giving rise to the liability; and
• INR 10,000.

Where the Software has been provided to you free of charge, including during a preview or evaluation, our total aggregate liability will not exceed INR 10,000.

Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded, including liability for fraud or fraudulent misrepresentation, or for death or personal injury caused by negligence.

12. Term and termination

These Terms apply from the moment you first install, preview or use the Software and continue for as long as you do. Your licence runs for the term stated in your order form.

Either party may terminate for material breach if the breach is not remedied within thirty days of written notice. We may suspend or terminate your licence immediately if you use the Software in a way that breaches section 5 and the breach cannot be remedied.

On termination or expiry your licence ends and you must stop using the Software and remove it from your environment. Because the Software runs in your environment, your data stays with you: exporting it, retaining it or deleting it is entirely within your control. Sections 6, 9, 10, 12 and 13 survive termination.

13. Governing law and jurisdiction

These Terms are governed by the laws of India, without regard to conflict-of-law rules. The competent courts in India have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, and both parties submit to that jurisdiction.

14. Changes to these terms

We may update these Terms from time to time, for example to reflect changes to the Software or to the law. When we do, we will change the “last updated” date at the top of this page. Where a change is material and affects an active licence, we will tell you by email.

Changes apply from the date they are published. Continuing to use the Software after that date means you accept the updated Terms. The version of these Terms in force when your order form was signed governs that licence term unless we agree otherwise.

15. Contact

Questions about these Terms, about licensing, or about anything else on this page: